https://www.maroush.com/

PrivacyPolicy


At Maroush, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website (www.maroush.com), dine in our restaurants, or interact with us in any way.

1. Who We Are

Maroush is operated by Maroush Group Limited, a company registered in England and Wales.

Company name: Maroush Group Limited

Company number: 08030800

Registered office: 5 McNicol Drive, London, England, NW10 7AJ

Contact email: privacy@maroush.com

For the purposes of data protection law, Maroush Group Limited is the Data Controller.

2. Information We Collect

We may collect and process the following types of personal data:

Information you provide directly

  • Your name, email address, and contact details (for example, when you make a reservation, sign up for our newsletter, or complete a contact form).

  • Payment information for deposits, vouchers, or private dining bookings.

  • Preferences, feedback, or other details shared through surveys or social media.

Information collected automatically

  • Technical information such as your IP address, browser type, and device details when you visit our website.

  • Usage data, such as pages viewed and time spent on site.

  • Cookies and similar technologies (see Cookies section below).

Information collected in our venues

  • CCTV footage for security and safety.

  • Wi-Fi connection data (device ID and access times) if you connect to our guest Wi-Fi.

3. How We Use Your Information

We use your data to:

  • Manage restaurant reservations and provide our services.

  • Process payments, refunds, and customer support enquiries.

  • Send newsletters, event invitations, or promotional offers (only if you have opted in).

  • Improve our website, products, and customer experience.

  • Ensure the security of our guests, staff, and premises.

  • Comply with our legal obligations.

4. Marketing and Communications

If you choose to receive marketing from us, we may contact you with updates about new menus, events, or special offers.

You can withdraw consent at any time by clicking “unsubscribe” in our emails or by contacting privacy@maroush.com.

We may use trusted third-party services such as Mailchimp, Klaviyo, or similar platforms to send our newsletters securely.

5. Cookies and Tracking Technologies

Our website uses cookies to:

  • Enable essential site functionality.

  • Analyse visitor behaviour using Google Analytics.

  • Measure and improve advertising performance via Meta Pixel and other tools.

You can manage or disable cookies through your browser settings. For more details, please see our Cookie Policy.

6. Data Sharing and Third Parties

We only share your data when necessary and always with appropriate safeguards in place. This may include:

  • Reservation systems such as OpenTable or ResDiary.

  • Secure payment processors.

  • Marketing and analytics partners (e.g. Google, Meta).

  • IT, hosting, and website management providers.

  • Legal or regulatory authorities when required by law.

We never sell or rent your personal data to third parties.

7. International Transfers

Some service providers may store or process data outside the UK or European Economic Area.

When this occurs, we ensure that suitable protection measures are in place, such as Standard Contractual Clauses approved by the Information Commissioner’s Office (ICO).

8. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes outlined above:

  • Reservation and booking details: up to 2 years after your last interaction.

  • Marketing data: until you unsubscribe or request deletion.

  • CCTV recordings: typically retained for 30 days.

  • Wi-Fi connection logs: up to 12 months.

9. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

  • Request access to the personal data we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your data (“right to be forgotten”).

  • Object to or restrict the processing of your data.

  • Withdraw consent to marketing communications at any time.

To exercise these rights, please email privacy@maroush.com.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.ukAttachment.tiff.

10. Security

We implement appropriate technical and organisational measures to protect your information from unauthorised access, misuse, loss, or disclosure. These include encryption, access controls, and regular data protection reviews.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in the law or our operations.

The most current version will always be published on this page, with an updated “Last Updated” date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Maroush Privacy Team

Email: privacy@maroush.com

Address: 5 McNicol Drive, London, England, NW10 7AJ